Refund policy

Return and Refund Policy

At Wicked Hollow, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us and we will be happy to assist.

Return Window

We accept eligible returns within 30 days of the delivery date.

To be eligible for a return, the item must:

Be unused and in its original condition
Be in the original packaging, when applicable
Include all original accessories, tags, and components
Not show signs of damage caused by misuse, accidents, or improper handling

Items marked as final sale or otherwise identified as non-returnable on the product page are not eligible for return.

How to Request a Return

To request a return, please contact us at:

Email: chaunees85@hotmail.com
Phone: +1 856-625-8577

Please provide:

Your order number
The product(s) you would like to return
The reason for the return
Photos of the item, if requested

Please wait for return instructions before sending any product back.

Return Shipping

Unless the return is due to a defective, damaged, incorrect, or otherwise improperly fulfilled item, the customer is responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
Photos of the product
Photos of the packaging
A description of the issue

After reviewing the information, we will provide an appropriate resolution.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product was received damaged or defective.

Order Cancellations

Cancellation requests must be submitted as soon as possible after an order is placed.

We may be unable to cancel an order once it has entered processing, been shipped, or otherwise been submitted for fulfillment.

To request a cancellation, please contact us:

Email: chaunees85@hotmail.com
Phone: +1 856-625-8577

Please include your order number.

Seasonal Products

Many Wicked Hollow products are seasonal Halloween decorations. Customers are responsible for placing orders with sufficient time to allow for delivery before a specific holiday, event, or celebration.

Delivery estimates are estimates only and may be affected by carrier delays, weather, holidays, or circumstances outside our control.