FAQ

Frequently Asked Questions

Find answers to some of the most common questions about Wicked Hollow.

ORDERING

How can I place an order?

Simply browse our collections, select the products you'd like to purchase, add them to your cart, and complete checkout using one of the available payment methods.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order.

We may be unable to make changes or cancel an order once it has entered processing or fulfillment.

Email: chaunees85@hotmail.com
Phone: +1 856-625-8577

How do I know whether my order was placed successfully?

After completing checkout, you should receive an order confirmation with your order details.

If you do not receive a confirmation, please contact us with the information you used during checkout.

SHIPPING

How long does shipping take?

Orders are typically processed within 1–3 business days.

Standard domestic delivery generally takes approximately 5–10 business days after processing.

Delivery times are estimates and may vary due to carrier delays, holidays, weather, or other circumstances outside our control.

Will I receive tracking information?

When tracking is available, shipping information will be provided after your order has shipped.

Please allow some time for tracking information to update after shipment.

Can I change my shipping address?

Please contact us as soon as possible if you entered an incorrect address.

Once an order has been processed or shipped, we may be unable to change the shipping address.

What if my package is delayed?

Please check your tracking information first.

If your package has experienced an unusual delay or appears to be lost, contact us and we will review the available shipping information.

PRODUCTS

Are your decorations suitable for indoor and outdoor use?

Product suitability depends on the individual item.

Please carefully review the product description and specifications before purchasing, especially for products intended for outdoor use.

Do your products require assembly?

Some decorations may require basic assembly or setup.

Any important assembly or usage information will be provided in the product details when applicable.

Are colors and product appearance always exactly the same as shown online?

We do our best to display products accurately.

However, slight differences may occur due to lighting, photography, screen settings, manufacturing variations, or other factors.

RETURNS & REFUNDS

What is your return policy?

Eligible items may generally be returned within 30 days of delivery.

Returned products must meet the requirements outlined in our Return & Refund Policy.

What if my item arrives damaged?

Please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

We will review the issue and provide an appropriate resolution.

Who pays for return shipping?

For returns that are not caused by a damaged, defective, incorrect, or improperly fulfilled order, the customer is generally responsible for return shipping costs.

Please review our full Return & Refund Policy for details.

SEASONAL ORDERS

Should I order early for Halloween?

Yes.

Because Halloween products are seasonal and demand can increase significantly as the holiday approaches, we recommend ordering with enough time to allow for processing and delivery.